Kratom Underground Is Closing

What do you mean closing?

After much back and forth with the FDA, our shipments have gotten seized for further testing and paperwork verification for the last three months.  This has directly resulted in our availability of strains to be reduced and place us in back order status constantly.  At this point we have no choice but to stop taking any more orders and close our site for the time being.

Here is just another 1 of so many notices we get for every 20 KG they seize from us:

Lastest FDA Notice For Part Of Shipment

What does this mean for back orders?

If you currently have a back order, it will still be sent as Kratom continues to be released and come in.  They always get released but we never know an exact time or estimate.  If you wish to cancel and have your order refunded, simply email help@kratomunderground.com and request that along with your order number.  We completely understand and will accommodate you.  

I do not want to wait, should I file a chargeback?

No please don't. Technically it is fraud because you did in fact place the order.  We will gladly refund any orders that you wish to cancel. imply email help@kratomunderground.com and request that along with your order number.  We completely understand and will accommodate you. 

I can't get through on phones and chats/emails retaking longer, whats happening?

We cannot continue to pay our staff with no new revenue, so we are reduced to 2 people.  All requests will be handled by email by sending your information and question to help@kratomunderground.com.  No phones or chats are open any longer.  Because it is only 2 people, it may take longer than a day or so but rest assured you are not being ignored.  They can only get to as many as they can at a time.